RETURN, REFUND & REPLACEMENT POLICY

Effective Date: August 16, 2026

We want you to feel confident ordering from Althera. This policy explains when products may be returned, replaced or refunded.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.

30-DAY RETURN POLICY

We accept eligible return requests made within 30 days after your order is delivered.

To qualify for a standard change-of-mind return, the product must:

• be unopened and unused;

• have all original safety and tamper-evident seals intact;

• be in its original packaging;

• be in a condition suitable for resale; and

• have been purchased directly from Althera.

You may also be asked to provide your order number, receipt or other proof of purchase.

Because Althera sells dietary supplements and other ingestible products, opened or used products generally cannot be returned for a change of mind once the safety seal has been broken, except where required by law or where the product is defective, damaged, incorrect or otherwise eligible for a remedy under this policy or applicable law.

STARTING A RETURN

To request a return, contact:

support@althera.co

Please include:

• your name;

• order number;

• product being returned;

• reason for the return; and

• photographs if the product arrived damaged, defective or incorrect.

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Do not send a return to Althera without first receiving return authorization and instructions from us.

Products returned without authorization may not be accepted.

We will provide the appropriate return address after your return request is approved.

RETURN SHIPPING

For ordinary change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise or applicable law requires otherwise.

If we provide a prepaid return label for a change-of-mind return, the cost of that label may be deducted from your refund. We will disclose this before you complete the return.

Althera will cover reasonable return shipping costs when the return is caused by our error, including where you receive:

• the wrong product;

• a materially damaged product;

• a defective product; or

• another product that does not conform to your order.

We do not charge a restocking fee for approved returns.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your shipment after delivery.

If your order arrives damaged, defective, tampered with, missing an item or containing the wrong product, contact us as soon as reasonably possible at:

support@althera.co

Providing photographs of the product, packaging, shipping box, lot number and damage may help us investigate and resolve the issue more quickly.

If a supplement's tamper-evident seal appears broken, damaged or compromised when it arrives, do not consume the product. Contact us for assistance.

Depending on the circumstances, we may offer an appropriate replacement, refund or other remedy.

A failure to notify us immediately does not waive any rights or remedies you may have under applicable law.

OPENED OR USED SUPPLEMENTS

For health and safety reasons, dietary supplements that have been opened, used or had their safety seal broken are generally not eligible for a standard change-of-mind return.

This restriction does not apply where:

• the product arrived defective or damaged;

• the product was incorrect;

• the safety seal was compromised before delivery;

• we expressly authorize the return; or

• applicable law requires another remedy.

If you experience an unexpected issue with a product, contact support@althera.co so we can review the circumstances.

If you believe you are experiencing a medical emergency or serious adverse reaction, seek appropriate medical attention.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, the following generally cannot be returned:

• opened or used dietary supplements;

• products with broken or removed safety seals;

• products damaged after delivery through misuse or improper storage;

• personalized or custom-made products;

• gift cards, except where redemption or refund is required by law; and

• products expressly identified as Final Sale before purchase.

Items sold at a promotional or discounted price are not automatically final sale unless they were clearly identified as Final Sale at the time of purchase.

Please contact us if you are unsure whether a product is eligible.

EXCHANGES

We generally do not process direct exchanges.

If you would like a different eligible product, the fastest option is to return the original item in accordance with this policy and place a separate order for the new product.

If we sent you the wrong item or an item arrived defective or damaged, contact us before placing another order so we can determine the appropriate resolution.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

For approved returns, the refund will generally be issued to the original payment method.

For ordinary change-of-mind returns:

• original shipping charges are generally non-refundable; and

• return shipping costs may be deducted where a prepaid label was provided.

If the return resulted from an Althera error, defective product, incorrect product or another circumstance requiring a remedy under applicable law, applicable shipping costs will be handled accordingly.

Approved refunds are generally initiated by Althera within 10 business days after the returned product has been received and inspected.

After we issue a refund, your bank, credit card company or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed after we notified you that your refund was issued, contact:

support@althera.co

LOST OR MISSING RETURNS

Customers are encouraged to retain their return tracking information until their refund has been completed.

Althera is not responsible for unauthorized returns sent to an incorrect address.

If you use a return label supplied by Althera, please retain proof that the package was tendered to the carrier.

SUBSCRIPTION ORDERS

Products purchased through an Althera subscription are subject to this Return, Refund & Replacement Policy in the same manner as other orders unless different terms were clearly disclosed at the time of purchase.

Canceling a subscription prevents future recurring orders in accordance with our subscription terms but does not necessarily cancel an order that has already been processed or shipped.

Subscription cancellation is governed separately by our Terms of Service and the subscription-management options provided to you.

EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact support@althera.co with a clear statement that you wish to withdraw from your purchase.

Where the statutory right of withdrawal applies:

• you must notify us within the applicable 14-day period;

• you are generally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law provides otherwise;

• we will refund payments required by applicable law, including the cost of standard delivery where required;

• additional delivery charges resulting from your choice of a delivery method more expensive than our standard delivery method may not be refundable;

• we may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, where permitted by law; and

• reimbursement will be made using the original payment method unless otherwise agreed.

Certain products may be excluded from the statutory withdrawal right under applicable law.

In particular, where permitted by applicable law, the right of withdrawal may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken, or to qualifying perishable goods.

These statutory rights are separate from Althera's voluntary 30-day return policy.

Nothing in this section reduces any mandatory consumer rights available to you under the laws applicable to your purchase.

PURCHASES FROM OTHER RETAILERS

This policy applies to products purchased directly from Althera.

If you purchased an Althera product through an authorized third-party retailer or marketplace, your return should generally be processed through that seller and may be subject to that seller's return policy.

This does not affect rights you may have against Althera or the seller under applicable law.

POLICY ABUSE

We reserve the right, to the extent permitted by law, to refuse or restrict returns where there is reasonable evidence of fraud, return abuse, product tampering or other misuse of this policy.

We will not use this provision to deny mandatory consumer rights.

CONTACT US

Questions about returns, replacements or refunds can be sent to:

Althera
Email: support@althera.co
Mailing Address: [BUSINESS MAILING ADDRESS]
Phone: [BUSINESS PHONE NUMBER]