Terms of service

TERMS OF SERVICE

Effective Date: August 16, 2026

OVERVIEW

Welcome to Althera. These Terms of Service (“Terms”) govern your access to and use of the Althera website, online store, products, content, features, tools and related services (collectively, the “Services”).

The terms “Althera,” “we,” “us” and “our” refer to [LEGAL BUSINESS NAME], doing business as Althera.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer products and Services to you.

Please read these Terms carefully. They contain important information concerning your legal rights, including disclaimers, limitations of liability and other provisions that may affect you.

By accessing, browsing, purchasing from or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

SECTION 1 — ACCESS, ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority in your state, province or jurisdiction of residence to make purchases through the Services.

You may be required to provide information including your name, email address, billing information, payment information and shipping address. You represent that all information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign or license your account to another person.

Products are intended to be used only in accordance with their labeling and directions.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to accurately describe and display our products.

Product colors, finishes, packaging and other appearance characteristics may vary from images shown on your device because of lighting, manufacturing variation, screen settings or other factors.

Product descriptions, formulations, packaging, availability and pricing may be modified where permitted by law. We reserve the right to discontinue products or limit quantities available to any person, household, geographic area or jurisdiction.

Nothing in these Terms limits warranties, protections or remedies that cannot lawfully be excluded or limited.

SECTION 3 — DIETARY SUPPLEMENTS AND MEDICAL INFORMATION

Althera products may include dietary supplements.

Information provided through the Services is for general informational and educational purposes and is not intended to constitute medical advice, diagnosis or treatment.

You should consult an appropriately qualified healthcare professional before beginning a dietary supplement, particularly if you:

  • are pregnant or nursing;

  • have a medical condition;

  • take prescription or over-the-counter medications;

  • have known allergies or sensitivities; or

  • have questions regarding whether a product is appropriate for you.

Always follow product labeling and directions.

Individual responses to dietary supplements vary, and no particular result is guaranteed.

Where applicable to dietary supplement structure/function claims:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Nothing contained on the Services should be used as a substitute for professional medical advice.

SECTION 4 — ORDERS

When you submit an order, you are making an offer to purchase the products identified in the order.

We may accept, reject, limit or cancel an order where permitted by law, including because of product availability, suspected fraud, pricing or listing errors, payment issues or suspected unauthorized resale.

An order is not accepted until we confirm acceptance and successfully process the applicable payment.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may be unable to change or cancel it.

If we change or cancel an order, we will attempt to notify you using the contact information supplied with the order.

Purchases are subject to our Refund and Replacement Policy.

Unless we expressly agree otherwise, products purchased through the Services are intended for personal or household use and not unauthorized commercial resale or export.

SECTION 5 — PRICES, BILLING AND PAYMENT

Prices, discounts, promotions and product availability may change without notice.

The price charged will be the price presented and agreed to at the time your order is submitted, subject to correction of genuine pricing or listing errors where permitted by applicable law.

Unless otherwise stated, displayed prices do not include applicable taxes, shipping, handling, customs duties or import charges.

You agree to provide accurate and current purchase, billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

You authorize us and our payment processors to charge the applicable amount associated with your purchase.

SECTION 6 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Some Althera products may be offered through subscriptions, recurring delivery programs or other automatically renewing arrangements.

Before you enroll, the applicable subscription terms—including the product, price, billing frequency, renewal frequency and method of cancellation—will be presented to you.

By affirmatively selecting a subscription offer and completing your purchase, you expressly authorize Althera or its payment processor to charge your selected payment method at the disclosed recurring price and frequency until you cancel.

Unless otherwise disclosed before purchase, subscriptions automatically continue for successive billing periods until canceled.

Cancellation

You may cancel a subscription using the online cancellation method provided through your Althera account, subscription-management page or another cancellation method provided to you at enrollment.

Where required by applicable law, customers who enroll online will be able to cancel online without unreasonable obstruction or delay.

Cancellation stops future recurring charges. An order already processed before cancellation may remain subject to our Refund and Replacement Policy.

We will provide subscription confirmations, renewal notices, reminders, price-change notices and other disclosures where required by applicable law.

If we materially change the terms or price of an existing subscription, we will provide notice and cancellation information as required by applicable law.

Nothing in this Section limits subscription cancellation or refund rights available under applicable law.

SECTION 7 — SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly stated otherwise.

We will make reasonable efforts to ship products within the timeframe represented at the time of purchase.

If we cannot ship within a promised timeframe, or within the period otherwise required by applicable law, we will provide any delay notice, cancellation option and refund rights required by law.

Once an order has shipped, carrier delays, customs delays, weather, natural disasters and other events outside our reasonable control may affect delivery.

Title and risk of loss will transfer only as provided by applicable law.

If an order is lost, damaged, misdelivered or otherwise affected during delivery, please contact us so that we can assist with any available carrier claim, replacement or other remedy.

SECTION 8 — RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds, damaged products, defective products and replacements are governed by our Refund and Replacement Policy.

Nothing in that policy or these Terms limits any non-waivable consumer rights or remedies provided by applicable law.

SECTION 9 — INTELLECTUAL PROPERTY

The Services and their contents—including trademarks, logos, branding, product names, designs, text, graphics, photographs, video, audio and other materials—are owned by or licensed to Althera and are protected by applicable intellectual property laws.

These Terms permit you to access and use the Services for personal, non-commercial purposes.

Unless authorized by Althera or otherwise permitted by law, you may not reproduce, modify, distribute, publicly display, republish, sell, commercially exploit or create derivative works from protected Althera content.

“Althera,” Althera logos, product names, branding, designs and slogans are trademarks or other proprietary identifiers of Althera or its licensors.

Third-party trademarks appearing on the Services belong to their respective owners. Their appearance does not itself imply endorsement, sponsorship or ownership by Althera.

SECTION 10 — REVIEWS, TESTIMONIALS AND LICENSED THIRD-PARTY CONTENT

The Services may display customer reviews, testimonials, ratings or other user-generated content.

Reviews submitted directly to Althera reflect the experiences and opinions of the individuals who submitted them. Individual experiences vary and are not guarantees of results.

We may also display content that Althera has obtained or licensed from third parties where we have the right to do so.

Where a review or testimonial concerns a third-party product, ingredient or experience rather than direct use of an Althera product, it should not be interpreted as representing that the reviewer purchased or used an Althera product unless expressly stated.

The use of any review, testimonial or endorsement does not eliminate our obligation to ensure that advertising claims made through the Services are truthful, not misleading and appropriately substantiated.

SECTION 11 — THIRD-PARTY TOOLS

We may provide access to tools, applications or functionality supplied by third parties.

Unless otherwise stated, we do not control those third-party tools and provide access to them on an “as available” basis.

Your use of third-party tools may also be governed by the third party's terms and privacy practices.

We are not responsible for third-party tools to the extent permitted by applicable law.

SECTION 12 — THIRD-PARTY LINKS

The Services may include links to websites, resources, products or services operated by third parties.

We do not control those third-party websites and are not responsible for their content, accuracy, policies or practices.

Your use of third-party websites is subject to the third party's applicable terms and privacy policies.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

Althera uses Shopify to provide portions of the technology and infrastructure supporting the Services.

Purchases from the Althera store are transactions between you and Althera, not Shopify.

To the extent permitted by applicable law, Shopify is not responsible for products purchased from Althera or claims arising directly from those products.

Shopify's collection and processing of information may also be governed by Shopify's applicable privacy policies.

SECTION 14 — PRIVACY

Our collection and use of personal information is described in our Privacy Policy.

Because Shopify hosts portions of the Services, certain information may also be processed by Shopify and other service providers that assist us in operating our business.

Please review our Privacy Policy for more information regarding the categories of information collected, purposes of processing, sharing practices and available privacy rights.

SECTION 15 — FEEDBACK AND CONTENT YOU SUBMIT

If you voluntarily submit ideas, reviews, photographs, suggestions, comments, proposals or other content to Althera (“Feedback”), you grant Althera a worldwide, non-exclusive, perpetual, sublicensable and royalty-free license to use, reproduce, adapt, publish, distribute, display and otherwise use that Feedback for purposes including operating, improving and promoting our Services.

You represent that you own or otherwise possess the rights necessary to submit the Feedback and grant this license.

You must disclose compensation, incentives or other material relationships associated with Feedback when required by law.

You may not submit content that:

  • infringes intellectual property, privacy or other rights;

  • is unlawful, defamatory, abusive or fraudulent;

  • falsely represents your identity or experience;

  • contains malicious software; or

  • materially misleads Althera or other users.

We may moderate or remove content where permitted by law and consistent with applicable consumer-review laws.

SECTION 16 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We may correct errors and update information as permitted by applicable law.

If an error materially affects an order you have already placed, we will provide any notice, cancellation or refund rights required by applicable law.

SECTION 17 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  1. violate any applicable law or regulation;

  2. violate or infringe the intellectual property, privacy or other rights of another person;

  3. submit false, fraudulent or materially misleading information;

  4. harass, threaten, abuse or impersonate another person;

  5. transmit malware or harmful code;

  6. engage in unauthorized scraping, automated extraction or automated access that violates our technical restrictions;

  7. interfere with the security, integrity or operation of the Services;

  8. bypass authentication, access controls, CAPTCHAs or technical protections;

  9. spam, phish, pretext or conduct fraudulent activity; or

  10. use the Services in another manner that may reasonably harm Althera, Shopify, our customers or third parties.

We may suspend or terminate access for violations of these Terms where permitted by law.

SECTION 18 — AUTOMATED AGENTS

An automated or semi-automated software agent may access the Services only in accordance with our technical requirements and applicable law.

An agent must not disguise automated activity as human activity, circumvent CAPTCHAs or other technical restrictions, or misrepresent its identity when asked whether access is automated.

We may restrict or prohibit automated access at any time.

SECTION 19 — TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to the Services where permitted by law, including for violation of these Terms, suspected fraud, abuse or conduct that threatens the security or operation of the Services.

Termination does not eliminate obligations or rights that arose before termination.

Sections that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification and governing law.

SECTION 20 — DISCLAIMER OF WARRANTIES

Information made available through the Services is provided for general informational purposes.

We do not guarantee that informational content will always be complete, current or error-free.

To the fullest extent permitted by law, the website, software and other non-product aspects of the Services are provided on an “as is” and “as available” basis.

However, nothing in these Terms excludes, disclaims or limits an implied warranty, statutory warranty, consumer protection, remedy or other right that cannot lawfully be excluded or limited.

No disclaimer in these Terms is intended to override warranties or obligations imposed by applicable consumer-protection law.

SECTION 21 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALTHERA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

NOTHING IN THESE TERMS LIMITS LIABILITY FOR MATTERS FOR WHICH LIMITATION OR EXCLUSION IS PROHIBITED BY APPLICABLE LAW.

YOUR RIGHTS MAY VARY DEPENDING ON YOUR JURISDICTION.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Althera and its affiliates, officers, directors, employees and agents from third-party claims, losses or reasonable expenses arising directly from:

  1. your material breach of these Terms;

  2. your unlawful use of the Services;

  3. content you submit that infringes another person's rights; or

  4. your violation of applicable law.

Your obligations under this Section will not apply to the extent a claim results from Althera's own unlawful conduct.

SECTION 23 — SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

SECTION 24 — WAIVER AND ENTIRE AGREEMENT

Failure to enforce any provision of these Terms will not constitute a waiver of that provision.

These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement between you and Althera concerning your use of the Services.

Nothing in this Section limits rights that cannot lawfully be waived.

SECTION 25 — ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of assets or similar business transaction, subject to applicable law.

SECTION 26 — GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law principles, except to the extent mandatory consumer-protection laws of another jurisdiction apply.

Any dispute will be brought in a court having lawful jurisdiction over the dispute.

Nothing in these Terms deprives a consumer of protections or rights that cannot lawfully be waived by contract.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be posted on this page together with its effective date.

If a change materially affects existing rights or an ongoing subscription, we will provide notice where required by applicable law.

Changes will not retroactively eliminate rights or obligations where prohibited by law.

SECTION 28 — CONTACT INFORMATION

Questions regarding these Terms may be sent to:

Althera
C Eckman Enterprises LLC
Email: caseeckman@althera.co
Phone: 805-791-4978

Althera Messaging Terms

By opting in to Althera’s messaging program, you consent to receive recurring RCS, SMS, and MMS messages from Althera at the mobile number you provide. Messages may include order and shipping updates, account notifications, cart reminders, product information, personalized marketing, and promotional offers. Messages may be sent using automated technology.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance. After replying STOP, you may receive one final message confirming your opt-out. Mobile carriers are not responsible for delayed or undelivered messages. Participation is also governed by our Privacy Policy.